Terms of Service

Last updated: August 14, 2025

Please read these terms and conditions of service (Agreement) carefully, as they will govern your access to and use of s.id services. These terms and conditions constitute a valid and binding legal agreement between you and s.id.

If you accept this Agreement or use s.id services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such company or other legal entity to the agreement and, in such case, "you", "your Company" and "Customer" will refer to and enforce this Agreement on such company or legal entity.

If you have been granted access to use s.id services by and on behalf of the primary account holder, either directly or through an administrator, you also agree to comply with this Agreement.

In addition to this agreement, the use of s.id services by Customers is governed by s.id's Privacy Policy and s.id's Copyright Policy.

If you access or use s.id Services from a jurisdiction where there are Jurisdiction-Specific Terms, you also hereby agree to the specific terms applicable to each relevant jurisdiction and in the event of a conflict between the terms of these terms of service and the Jurisdiction-Specific Terms, the terms of these terms of service shall prevail to the extent they are not inconsistent with the laws of the Republic of Indonesia. You warrant that you are at least 18 years of age and are legally capable of entering into a binding contract. If you are under 18 years of age, you must obtain consent from your parent or guardian to use s.id Services and they agree to be bound by these terms of service on your behalf. You are responsible for ensuring the appropriateness of such consent.

YOU ACKNOWLEDGE AND AGREE THAT BY CREATING AN s.id ACCOUNT, PURCHASING A PAID ACCOUNT, OR ACCESSING OR USING s.id SERVICES, YOU INDICATE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, THEN YOU ARE NOT ENTITLED TO ACCESS OR USE s.id SERVICES.

THIS AGREEMENT PROVIDES THAT IN THE EVENT OF A DISPUTE, IT WILL BE RESOLVED THROUGH ARBITRATION, AND CLASS ACTION LAWSUITS CANNOT BE BROUGHT AS DESCRIBED IN THE ARBITRATION SECTION BELOW. YOU AGREE THAT DISPUTES WILL BE RESOLVED THROUGH ARBITRATION WITH A BINDING DECISION.

1. Definitions

Each of the following words or terms used in these Terms and Conditions has the meaning set forth below, unless the word or term in its use expressly determines otherwise.

1.1. "We" or "Us", means PT. AIDI DIGITAL GLOBAL as the system operator and manager of the s.id site.

1.2. "You", means any User who accesses the site and/or uses s.id services.

1.3. "s.id Services", means each and all of the electronic functions and information on the site, including but not limited to information, features and services, as well as data support provided.

1.4. "User", means any person who accesses and uses the services and facilities provided by Us, including Registered Users and Unregistered Users.

1.5. "Unregistered User", means any person who accesses and uses Our site services and has not yet registered.

1.6. "Registered User" or "Customer" means any person who accesses and uses the services and facilities provided by Us, and has registered and has an account on Our Site.

1.7. "Site", means https://home.s.id/ or s.id

1.8. "URL" (Uniform Resource Locators), means the location of a file or an address on the internet, whether in the form of images, sites, videos, software, or various other files stored on a special server.

1.9. "Account", means the account you obtain after registering through the site to receive services from s.id through the site.

1.10. "Agreement", means the entire contents of these terms and conditions.

1.11. "Shop" or "s.id Shop", means a digital marketplace feature that allows Users to sell and buy digital or physical products through the s.id platform.

1.12. "Seller", means a User who registers and sells products through the s.id/shop feature.

1.13. "Buyer", means a User who purchases products from Sellers through the s.id/shop feature.

1.14. "Product", means digital or physical goods and/or services offered by Sellers within the s.id/shop feature.

1.15. "Transaction", means the buying and selling activity of Products between Sellers and Buyers through the s.id/shop feature.

1.16. "Commission", means the fee deducted by s.id from each successful Transaction.

1.17. "Balance", means the amount of funds stored in the Seller's account from Product sales.

1.18. "Withdrawal", means the process of withdrawing funds from the Seller's Balance to a bank account or other payment method.

2. Services and/or Facilities

s.id. ("s.id", "we" or "our") provides services for:

  • URL shortening
  • Custom branded links
  • Microsite for biolink
  • QR code generator
  • Digital shop (marketplace for digital and physical products)
  • As well as link management and analytics products and services to its users (collectively referred to as "s.id Services.")

2.1 s.id/shop Services

s.id/shop Services enable:

  • Sellers to create digital stores, display products, and receive payments
  • Buyers to find, purchase, and download/receive digital products
  • Integrated and secure payment system
  • Analytics dashboard for Sellers
  • Review and rating system for products
  • Shopping cart feature for Buyers

3. Scope & Changes

Changes

We reserve the right to change or replace this Agreement at any time. If we change these terms and conditions, we will post the changes on our site or provide you with notification of the changes on your s.id account details page. By continuing to access or use s.id services after the effective date of the changes, you indicate that you agree to be bound by the amended Agreement. You agree to be responsible for periodically reviewing this Agreement to be aware of changes and that use of s.id services after the posting of any changes to this Agreement constitutes acceptance of such changes. If you cannot accept the amended Agreement, the only recourse is for you to stop using s.id services.

For material changes that significantly affect User rights and obligations, we will provide notice before the changes take effect through email and notifications in the dashboard.

Scope & Offerings

Upon the effective offering of s.id services to Users, We may add, delete, suspend, discontinue, modify, or update s.id services at any time, at our sole discretion. After the effective date of such updates, We are under no obligation to run, provide or support older versions of s.id services.

Enterprise Users

If you have purchased an s.id enterprise package, these terms and conditions may be supplemented or modified by an enterprise agreement addendum. Such enterprise agreement addendum will govern matters that conflict with these terms and conditions.

Support, Uptime & Training

Training and customer support levels for the s.id Services tier you purchase are set forth on the s.id Services pricing page.

Beta Testing and Soft Launch

New features that are still in beta or soft launch stages:

  • May be changed or discontinued without notice
  • May have limited functionality
  • Availability is not guaranteed permanently
  • Users using beta features are responsible for any risks that may arise

4. Account

Creating an Account

To access or use our s.id Services, you must create an account with us. When you create this account, you must provide accurate and current information. It is important for you to maintain and update your details and any other information you provide to us.

To use the s.id/shop feature as a Seller, you may need to:

  • Complete identity verification in accordance with applicable regulations
  • Provide valid tax information

Password

You agree not to disclose your password to third parties, and you are responsible for maintaining the password you use. You will be fully responsible for activities related to your account or password. You must immediately notify us upon becoming aware of any security breach or unauthorized use of your account.

We recommend:

  • Enabling two-factor authentication (2FA) if available

Custom Link Names and Microsite Link Names

You may not use, as a custom link name and microsite link name, the name of another person (for example, a celebrity's name or a name that has nothing to do with you), brands, or entities, names that are not legally available for use, or trade names that are subject to the rights of another person or entity, or names that are offensive, vulgar, or obscene. If issues arise regarding the use of a particular username, for example when someone else claims that your link name matches their name, we will reasonably consider the circumstances and may require you to change your link name (and then we may reassign your link name). If we have requested you to do this and you refuse, we may suspend or cancel your user account. Importantly, and without prejudice to the above, we do not allow 'link squatting' or 'link parking' or registering link names solely for reservation without any need or infringement of a particular trademark name and used to resell to other parties for material gain or for criminal purposes such as spam/fraud/phishing. We may reclaim and reallocate link names that we believe have been created for this purpose.

Shop Name and Shop Username

The same provisions apply to store names and usernames used in the s.id/shop feature. Specifically, they are also subject to restrictions:

  • Must not mislead buyers about the Seller's identity or affiliation
  • Must not contain protected words without proper authorization

Account Holder Responsibilities

You may not use your user account or allow it to be used in a way that could (in our opinion) cause damage or harm to s.id Services or our reputation, or violate third party rights, or violate applicable laws or regulations.

Seller Account Verification

To become a Seller on s.id/shop, you must:

  • Be at least 18 years old or have legal guardian permission
  • Have a bank account in the same name as your registered identity
  • Agree to submit to background checks if required

Seller Account Verification

To become a Seller on s.id/shop, you may need to:

  • Provide valid identity information (ID Card/Passport)
  • Provide NPWP (Tax Identification Number) or valid tax documents

5. Paid Accounts

Fees

We offer fee-based s.id Services that provide additional features and functionality. Pricing and services for paid accounts are described on the s.id Services pricing page and may be updated from time to time. If you sign up for a paid account, you agree to pay all fees applicable to the s.id Services tier according to your selection. Fees are non-refundable except as required by law or as specifically permitted in this Agreement.

s.id/shop Commission

For each successful transaction on s.id/shop:

  • s.id will deduct a commission at the percentage specified on the Subscription page
  • Commission is calculated from the total transaction value before tax
  • Sellers will receive payment after deducting commission and payment gateway fees

Auto-Renewal and Trials

If your account is set for auto-renewal or is in a trial period and you have provided a payment method to s.id for the Services, s.id will automatically charge your payment account at the end of the trial or beginning of each renewal term for the renewal term, unless you notify us that you wish to cancel or disable auto-renewal before the expiration of the then-current term. You can terminate the Agreement on your Account Details page, or, if you purchased your Service through an s.id account representative by contacting your s.id account representative. If you are using a paid account plan that runs for twelve (12) months or more, we will notify you within 30 days before your account is renewed, including any changes in Fees for that plan.

Payment

Customers must pay s.id invoices at the selected payment interval. Unless otherwise specified, payment will be due immediately. Customer authorizes s.id to charge Customer for all applicable Fees using the payment method selected by Customer through s.id's online payment platform. Customer will provide complete and accurate billing and contact information to s.id. s.id may suspend or discontinue Services if Fees are past due.

Shop Transaction Payments

For transactions on s.id/shop:

  • Buyers pay directly through integrated payment gateway
  • Sellers receive payment after pending period (3-7 days) or after successful transaction
  • Payment gateway fees are borne according to applicable policy

Taxes

Fees do not include taxes, duties, levies, tariffs, and other government charges (collectively referred to as "Taxes"), and Customer is responsible for all Taxes arising from this Agreement or Customer's use of s.id Services. We will charge Taxes to Customer when required to do so by applicable law, and Customer agrees to provide payment according to invoice terms. If Customer is required by law to withhold and deduct any Taxes on amounts payable under this Agreement, any amounts to be withheld will be promptly deducted and remitted on time by Customer on behalf of s.id to the appropriate tax authority and Customer agrees that it will provide s.id with copies of all necessary documents (including but not limited to tax receipts received from applicable tax authorities) so that s.id can claim and receive tax credits in amounts corresponding to amounts withheld by Customer.

Shop Transaction Taxes

For transactions on s.id/shop:

  • Sellers are responsible for tax obligations from their income
  • s.id will provide transaction reports for tax reporting purposes
  • s.id may withhold taxes in accordance with applicable provisions (Income Tax Article 23, VAT, etc.)
  • Sellers must provide necessary tax documents (tax invoices, etc.)

Downgrade

s.id reserves the right to downgrade, suspend, or terminate Customer access to any or all s.id Services if invoices are past due or Customer violates the terms of service.

Paid Account Status

Paid Accounts in this case accounts or Customers with accounts that have made service payments do not result in immunity from the terms of service regulations, including content, links and also information data stored on s.id.

6. Licenses, Metrics And Compliance

s.id Services License

We grant Customer, and any other party approved in the Order Form, subject to these terms and conditions (Agreement) and payment of all Fees owed hereunder, a limited, revocable, non-exclusive, non-sublicensable, non-transferable right and license to use s.id Services solely to shorten uniform resource locators ("URLs"), receive certain s.id Link Metrics (defined in s.id's Privacy Policy) and, for Enterprise Package Customers, to utilize other products and services specified in the applicable Order Form subject to terms.

Digital Product Licenses

For digital products sold through s.id/shop:

  • Sellers grant licenses in accordance with product descriptions
  • Buyers receive licenses to use products according to terms set by Sellers
  • s.id is not responsible for license violations by Buyers
  • Sellers are responsible for ensuring they have rights to sell products

s.id Link Metrics

As part of providing s.id Services, We collect and generate s.id Link Metrics, which are described in s.id's Privacy Policy. Certain and limited s.id Link Metrics are published on the s.id website. Customer acknowledges and agrees that all s.id Link Metrics are owned by s.id, and that s.id has the right to use, license, sell, or dispose of s.id Link Metrics as detailed in s.id's Privacy Policy. s.id does not make all s.id Link Metrics available to Customers. Customer may access, use, and copy the limited s.id Link Metrics we provide to Customer in accordance with Customer's service tier. Customer may not combine any s.id Link Metrics with any personally identifiable information and may not sublicense, sell, syndicate, or share s.id Link Metrics with any third parties.

s.id/shop Metrics

s.id collects and provides metrics for Shop:

  • Sales and revenue data
  • Visitor and conversion analytics
  • Buyer demographics (without personal data)
  • Product performance
  • Sellers have access to their own shop metrics

Access Credentials

s.id will provide Customer with non-transferable access credentials for s.id Services. Customer may not (i) misrepresent or obscure identity when using s.id Services or seeking access credentials; (ii) select or use as a username or Branded Short Domain, a name subject to the rights of a person or entity other than Customer without appropriate authorization; (iii) select or use, as Customer's username or Branded Short Domain, a name that is offensive, vulgar, or obscene; or (iv) exceed any access permitted by s.id. Customer must maintain all access credentials provided by s.id and must ensure their confidentiality and security. To the extent Customer is a corporate entity and not an individual, the following provisions apply:

(1) only Customer's employees and contractors ("Personnel") may use s.id Services;

(2) Customer must require its Personnel to comply with all Laws and usage restrictions (including user seat restrictions) set forth in the Agreement or specified and may not share access credentials to exceed user limitations of the service tier Customer owns according to service type;

(3) Customer represents and warrants that its Personnel have the capacity and authority to agree to and be subject to this Agreement; and

(4) Customer acknowledges that it is fully responsible for any action or omission of its Personnel, whether authorized or not. We may update or change how to access s.id Services at our sole discretion.

Compliance Monitoring

We may monitor Customer's use of s.id Services for compliance with the Agreement. If We observe use of s.id Services believed to be inconsistent with the Agreement, Customer is required to correct its non-compliance within three (3) business days after receiving notice. If Customer does not correct its non-compliance within three (3) business days, We reserve the right to suspend or terminate Customer's use of s.id Services. We reserve the right to suspend Customer's use of s.id Services without notice if it is believed, in good faith, that Customer's s.id account security has been compromised, or Customer's s.id account is being used for unlawful purposes. We may suspend or terminate Customer access to Services without notice for violating the Agreement.

s.id/shop Compliance

For s.id/shop, additional monitoring includes:

  • Verification that products sold comply with applicable law
  • Monitoring of suspicious transactions or fraud
  • Verification of validity of tax documents and identity
  • Examination of intellectual property rights violations

7. Intellectual Property & Limited Licenses

Ownership

Except for Customer Content or Customer Services, Customer acknowledges and agrees that We are the sole and exclusive owner of all rights, title and interest in and to s.id Services and s.id Link Metrics and all related documentation, source code, tools, scripts, processes, techniques, methodologies, inventions, know-how, concepts, formats, arrangements, visual attributes, ideas, database rights, copyrights, patents, trade secrets, and other intellectual property, and all derivatives, improvements, modifications, and enhancements thereof ("s.id Materials"). Nothing in this Agreement or other document shall be deemed to transfer ownership of s.id Materials. Except for the limited license rights expressly granted herein, no rights to s.id Materials are granted herein and all rights in such s.id Materials are reserved.

Feedback

Customer is not required to provide suggestions, enhancement requests, recommendations, or other feedback related to s.id Services or s.id Link Metrics ("Feedback"). However, if Customer does so, all rights, title, and interest in and to such Feedback will be transferred to, and will become the sole and exclusive property of, s.id upon creation.

License Restrictions

Customer may not share access credentials to exceed user limitations of the service tier Customer has purchased. Customer and its Personnel may not, and will not permit any third party to: (i) access Services or export data from Services to create services, software, documentation, or data for URL shortening services other than s.id or create short link or services that compete with, are substantially similar or confusingly similar to any aspect of s.id Services or s.id Link Metrics; (ii) use, modify, display, perform, copy, disclose, or create derivative works from s.id Services except as expressly permitted herein; (iii) reverse engineer, decompile, disassemble, emulate, screen scrape, frame or mirror s.id Services or s.id Link Metrics, or use any other means to attempt to discover their source code except as expressly permitted herein; (iv) benchmark, burden, distribute, sublicense, assign, share, sell, rent, pledge, or otherwise transfer s.id Services or s.id Link Metrics to any third party; (v) transmit malicious, disabling or harmful code or device, or infringing, defamatory, unlawful, tortious, deceptive, misleading, fraudulent, abusive, obscene, or offensive content, or content containing someone's personal information or violating third party intellectual property, privacy or publicity rights ("Prohibited Content") through s.id Services; (vi) access through automated or unauthorized means, interfere with, disrupt, or attempt to monitor, override access to, or circumvent security measures for, s.id Services or s.id Link Metrics or related systems, including through robots, spiders, and other electronic methods; and (vii) obscure, remove or alter proprietary rights or other notices on s.id Services or s.id Link Metrics. Notwithstanding anything to the contrary herein, s.id may, at its sole discretion, immediately revoke the previously granted rights if Customer violates or threatens to violate these restrictions or poses other security or legal issues. Customer hereby agrees that s.id shall be entitled, in addition to any other legal remedy available to it at law or equity, to injunctive relief to prevent breach or threatened breach of Customer's obligations, without any requirement to demonstrate irreparable harm or post a bond.

Technical Restrictions

Customer may not exceed the number and/or frequency of API calls, concurrent URL shortening or other access to or use of s.id Services in the relevant documentation or as provided by s.id in the Order Form. If it is believed that Customer has attempted to exceed or circumvent these limitations, We may suspend or block Customer access to s.id Services. We may monitor Customer's use of s.id Services, including to ensure Customer compliance with this Agreement.

Open Source Software

s.id Services may incorporate software subject to requirements that, as a condition of use, copying, modification or redistribution, require such software and derivative works thereof to be disclosed or distributed in source code form, to be licensed for the purpose of making derivative functions, or to be redistributed free of charge ("Open Source Software"). If Open Source Software license requirements are inconsistent with this Agreement, then such rights in the applicable Open Source Software license will prevail over the rights granted in this Agreement to the extent related to such Open Source Software. Any applicable Open Source Software license is solely between Customer and the applicable Open Source Software licensor and Customer must comply with the applicable Open Source Software license.

Third Party Materials

s.id Services may use third party software or source code, including but not limited to Open Source Software ("Third Party Materials"). We have no control over Third Party Materials. Therefore, s.id is not responsible or liable for any Third Party Materials. Although s.id has no obligation to monitor Third Party Materials, s.id may remove or modify such Third Party Materials at its sole discretion, including without limitation to comply with Laws. Customer agrees to comply with all terms and conditions and privacy policies associated with Third Party Materials.

Trademarks

Customer receives a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use s.id's name, logo, design, and other trademarks incorporated in s.id Services ("s.id Marks") during the Term and solely for the purpose of displaying such notices as part of s.id Services. Customer acknowledges the validity of s.id Marks and Our ownership and title to them. Any goodwill arising from Customer's use of s.id Marks will inure to the benefit of s.id. Customer will not challenge s.id Marks, or s.id's ownership and title thereto, either during or after the term of this Agreement. Customer must sign documents that may be reasonably requested by s.id, or required by law, to establish s.id's sole and exclusive ownership and rights to s.id Marks, or to obtain their registration. Customer agrees to use s.id Marks in accordance with s.id Brand Assets provided at https://home.s.id/page/press, to protect and maintain s.id Marks and the rights to s.id Marks therein. For this purpose, We reserve the right to revoke the previously granted license and/or to review and approve the manner of use of s.id Marks, and Customer agrees to modify use of s.id Marks that does not meet standards We set. Notwithstanding the foregoing, Customer may not use any s.id Marks in any manner that implies any partnership with, sponsorship by, or endorsement by s.id.

8. Customer Services, Content And Information

Customer Services

We are not responsible for Customer products or services accessed through or utilizing s.id Services or use by end users, customers, or their Personnel ("Customer Services"). Customer may not use s.id Services in any manner that implies any partnership with, sponsorship of, or endorsement of Customer Services by s.id. Customer may not suggest or imply that s.id is the author of or responsible for the views or content of Customer Services. s.id Services may not be used in connection with Prohibited Content, or any activity where the use or failure of s.id Services could cause death, personal injury or property or environmental damage or adversely affect or impose liability on Us in any way.

Customer Content

Customer hereby grants to Us an irrevocable, perpetual, non-exclusive, sublicensable, transferable, royalty-free, worldwide license to use, copy, import, display, reproduce, perform, distribute, create derivative works from, modify or alter all URLs and other information provided by Customer to Us ("Customer Content") in connection with the provision, operation, and promotion of s.id Services, creation of s.id Link Metrics, and for other business purposes. s.id's collection, use, and sharing of personal information that s.id receives from Customer or third parties (including social media networks) is described in s.id's Privacy Policy. As stated in our Privacy Policy, if permitted by law, if you register an s.id Account with an email address on a domain owned by an organization, such as your company, we may share your email address and information about your Account with our sales team and use it to explore business interest in creating or managing an enterprise account or for related purposes.

Shop Product Content

For products sold on s.id/shop:

  • Sellers warrant that they have the rights to sell all products offered
  • Product descriptions must be accurate and not misleading
  • Product images must be true representations
  • Sellers are fully responsible for their product content
  • s.id reserves the right to remove products that violate terms

Your Right to Post Content

You may post, link, store, share, and otherwise make available certain information, text, graphics, videos, or other materials to/on Pages you create using s.id Services (Content). You are responsible for Content, including its legality, reliability, and appropriateness. If any third party owns any Content, you are also responsible for ensuring that you have all rights (including any licenses) necessary to enable you to provide such Content on Pages and s.id Services.

Our License

By posting Content to s.id Services, you grant us the right and license to publicly use, display and distribute such Content on and through s.id Services and you confirm that you have all necessary third party rights and licenses to post such Content. You retain any and all of your rights to any Content you submit, post, or display on or through s.id Services and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of s.id Services, who may also use your Content subject to these terms of service.

Your Responsibilities in Posting Content

You agree that the content is yours (you own it) or you have the right to use it and grant us the rights and license as set forth in these terms of service; and posting your Content on or through s.id Services does not violate anyone's privacy rights, publicity rights, copyrights, contract rights or other rights. Furthermore, you agree that: (A) Content will not cause you or us to violate any law, regulation, rule, code, or other legal obligation; (B) Content will not or cannot be considered obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, threatening, abusive, likely to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy. In some circumstances, Content that in one country would not violate prior requirements may do so in another country (and we reserve the right to take any action we deem necessary in such circumstances including removing Content or restricting access to s.id Services); (C) Content will not be misleading or deceptive, intended or designed to provide false information, likely to provide false information to reasonable people, and that you will not represent as fact something that is false; (D) Content will not be solicited, confidential, or constitute unauthorized advertising or endorsement of any product; (E) Content does not contain software viruses or any other code, files, or computer programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment; (F) Content does not solicit or promote gambling and real money gaming; (G) Content does not explicitly display body parts assessed as pornography, sexual acts, or pornographic acts; and (H) Content does not and is unlikely to cause reputational damage to us or the Services.

Shop Product Content

Specific Prohibitions In addition to the above prohibitions, for s.id/shop specifically prohibited are:

  • Products that infringe third party intellectual property rights
  • Counterfeit or replica products
  • Products requiring special licenses without showing valid licenses
  • Products related to pyramid schemes or illegal MLM
  • Products containing malware or viruses
  • Illegal access to paid services (cracking, hacking tools)
  • Personal data or confidential information
  • Products violating international embargoes or sanctions

Keeping Records

You agree to keep all records necessary to establish that your Content does not violate any requirements of this clause and provide such records upon our reasonable request.

For Sellers on s.id/shop, additional records to be kept:

  • Proof of ownership or licenses to sell products
  • Tax documentation and invoices
  • Correspondence with buyers

Right to Monitor and Modify Content

We are under no obligation to regularly monitor the accuracy or reliability of your Content incorporated in s.id Services. We reserve the right to modify or remove any Content at any time.

Public Disclosure

You acknowledge and agree that all Content you provide on s.id Services will become publicly available information and you bear the risks involved with such public disclosure.

Promotion of s.id Microsite Services

We may choose to display your Pages and Content (but not your registered trademarks or personal information, unless you agree in writing) on our Website or to promote s.id Services. You grant us a royalty-free, worldwide, and perpetual license to use such Content for those purposes.

Your Responsibilities to End Users

Your Pages may have their own visitors and customers (End Users). How End Users use and interact with your Pages and your Content (apart from our obligations to you in these terms of service regarding s.id Services themselves) is entirely your responsibility. This responsibility includes compliance with all laws and regulations related to End Users, and provision of products and services (if any) to End Users.

Seller Responsibilities to Buyers

For s.id/shop, Sellers are fully responsible for:

  • Quality and conformity of products to descriptions
  • Delivery of products according to promised timeframes
  • Providing customer support for their products
  • Handling complaints and returns according to policy
  • Complying with all applicable trading regulations

9. Acceptable Use

Your access to and use of s.id Services is subject to this Agreement and all applicable laws and regulations, primarily the laws of the Republic of Indonesia. We are also committed to ensuring that s.id Services are safe for all users and do not provide a platform for inappropriate Content or user behavior. If there are genuine and reasonable allegations from third parties (including law enforcement agencies) that your behavior may have violated these terms of service, we reserve the right to cooperate with such third parties.

With this in mind, you are prohibited from:

(a) Accessing or using s.id Services if you are not fully able and legally competent to agree to these terms of service;

(b) making unauthorized copies, modifying, adapting, translating, reverse engineering, decompiling, disassembling, extracting information from or creating any derivative works from s.id Services or any content included, including any files, tables, or documentation (or any part thereof) or determining or attempting to determine any source code, algorithms, methods, or techniques embodied by s.id Services or any derivative works from s.id Services (or authorizing others to do so on your behalf);

(c) distributing, licensing, transferring, or selling, all or part of s.id Services or derivative works thereof, except that you may resell s.id Services to a specific group of people if we have expressly given written consent for such activity to you (and, if we give consent, we may also include requirements for such consent, which you must comply with);

(d) marketing, renting or leasing s.id Services for a fee or charge, or using s.id Services to advertise or make any commercial solicitations, except that you may market s.id Services to a specific group of people if we have expressly given written consent for such activities to you;

(e) using s.id Services, without our written consent, for commercial or unlawful purposes, including communicating or facilitating commercial advertising or solicitation or spamming;

(f) interfering with or attempting to interfere with the operation of s.id Services, disrupting the Website or any networks connected to s.id Services, or circumventing any measures we may use to prevent or restrict access to s.id Services;

(g) incorporating s.id Services or any part thereof into other programs or products, unless separately agreed with us in writing;

(h) using, or allowing others to use, automated scripts or other scraping tools to collect information from your Pages, or s.id Services, or interact with s.id Services;

(i) impersonating any person or entity, or falsely stating or misrepresenting you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute, or provide originates from s.id Services;

(j) intimidating or harassing others, or promoting violence or discrimination based on race, gender, religion, nationality, disability, sexual orientation, or age on your Pages, your account, or on or through any links on your Pages;

(k) including explicit sexual material (including images and language) on your own Pages or your own account;

(l) using or attempting to use another person's account, service, or system without permission from us, or creating a false identity on s.id Services;

(m) using s.id Services in a way that could create a conflict of interest or undermine the purposes of s.id Services, such as exchanging reviews with other users or writing or soliciting fake reviews; or

(n) using s.id Services to upload, transmit, distribute, store, or otherwise make available in any way:

  1. files containing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material;
  2. any information that in s.id's opinion constitutes unsolicited or unauthorized advertising, solicitations, promotional materials, "gambling", "real money gaming", "junk mail", "spam", "multi-level marketing", "chain letters", "pyramid schemes", or any form of prohibited solicitations;
  3. any personal information of any third party, including addresses, phone numbers, email addresses, numbers and features in personal identity documents (e.g. National Insurance numbers, passport numbers) or credit card numbers, other than from us as referred to in the Privacy Policy;
  4. any material that infringes or may infringe any copyright, trademark, or intellectual property or privacy rights of anyone else;
  5. any material that is defamatory of anyone, or obscene, offensive, hateful, or inflammatory;
  6. any material that would constitute, encourage, or provide instructions for a criminal offense, dangerous activities, or self-harm;
  7. any material intentionally designed to provoke or antagonize people, especially trolling and bullying, or intended to harass, hurt, harm, intimidate, distress, embarrass, or upset people;
  8. any material containing threats of any kind, including threats of physical violence;
  9. any material that is racist or discriminatory, including discrimination based on someone's race, religion, age, gender, disability, or sexuality;
  10. any material displaying pornography, pornographic acts, sexual acts, or child pornography;
  11. any answers, responses, comments, opinions, analyses, or recommendations that you are not properly licensed or qualified to provide; or
  12. material that, in our sole judgment, is unacceptable or that restricts or inhibits any other person from using s.id Services, or which may expose us, s.id Services or our users to any harm or liability of any kind.

s.id/shop Specific Prohibitions

In addition to the general prohibitions above, in using s.id/shop specifically prohibited are:

  • Purchasing own products to manipulate statistics
  • Providing fake reviews or soliciting fake reviews
  • Selling the same product at different prices in a discriminatory manner
  • Using bots or automation for fake transactions
  • Money laundering or other illegal financial activities

10. Representations and Warranties

Customer Content Warranties

(i) Customer represents and warrants that Customer Content and all information underlying s.id Link Metrics, and the receipt, collection, use, and provision thereof, shall not violate or infringe the rights of any third party, including but not limited to intellectual property, privacy, and publicity rights; (ii) Customer Content, and any information underlying s.id Link Metrics, have been received, collected, used, and provided to s.id in accordance with all applicable laws, rules, and regulations and self-regulatory guidelines and requirements, including without limitation laws regarding privacy and data security, unsolicited messaging, unfair or deceptive practices, or other legal prohibitions; (iii) have obtained all necessary consents, permissions or authorizations or other permits for, and have complied with posted privacy policies and all third party terms and conditions or privacy policies in connection with, the receipt, use and/or provision of Customer Content and all information underlying s.id Link Metrics; and (v) that no Customer Content or information or data underlying s.id Link Metrics contains personally identifiable information or persistent identifiers of individuals under the age of 13 years.

Customer Warranties

Customer further represents and warrants that (i) have implemented or are contractually required to implement industry standard security measures to help protect the security and integrity of, and prevent, unauthorized access to s.id Services or s.id Link Metrics, Customer Content and Customer Services; (ii) will not do anything that would subject s.id Services to open source or similar licenses that create obligations to grant any rights in s.id Services; (iii) will not interfere with, disable, remove, modify, compromise, damage, disrupt or impair s.id Services or s.id Link Metrics in any way; (iv) in the event of a security breach or unauthorized access to s.id Services, s.id Link Metrics, Customer Content, and Customer Services, Customer will promptly investigate the breach and notify s.id in writing, unless otherwise notified by Us, take all corrective actions necessary to remedy the breach and/or comply with applicable Laws and this Agreement, all at Customer's expense; and (v) Customer, Customer's use of s.id Services, Customer Content, and Customer Services will comply with all Laws and will not infringe or violate any third party's intellectual property, privacy, or publicity rights.

Additional Warranties for s.id/shop Sellers

Sellers on s.id/shop additionally represent and warrant that:

  • They have legal rights to sell all products offered
  • Products sold do not infringe third party intellectual property rights
  • Will comply with all applicable trading and tax regulations
  • Product information provided is accurate and not misleading
  • Will deliver products according to promised timeframes
  • Have the ability to provide adequate customer support

DISCLAIMER

s.id SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR ANY WARRANTIES IMPLIED BY COURSE OF PERFORMANCE OR TRADE USAGE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. TO THE EXTENT PERMITTED BY LAW, s.id DOES NOT WARRANT THAT: (I) s.id SERVICES WILL BE SECURE OR AT ANY PARTICULAR TIME OR LOCATION; (II) SHORT URLs, s.id SERVICES AND s.id LINK METRICS WILL BE ACCURATE, ERROR-FREE OR THAT DEFECTS OR ERRORS WILL BE CORRECTED; (III) s.id SERVICES ARE SECURE, FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; (IV) RESULTS OF USING s.id SERVICES OR s.id LINK METRICS WILL MEET CUSTOMER'S NEEDS OR ANY OF ITS USERS, PERSONNEL OR CUSTOMERS; OR (V) s.id SERVICES WILL NOT BE INTERRUPTED OR ANY DISRUPTIONS WILL BE CORRECTED IN A TIMELY MANNER. CUSTOMER'S USE OF s.id SERVICES AND s.id LINK METRICS IS ENTIRELY AT ITS OWN RISK. FURTHER, s.id MAKES NO REPRESENTATION OR WARRANTY AND WILL NOT BE LIABLE OR OBLIGATED FOR INDEMNIFICATION IN CONNECTION WITH ENSURING THAT USE OF s.id SERVICES AND EXTERNAL s.id LINKS MEETS CUSTOMER COMPLIANCE LAWS. s.id IS NOT RESPONSIBLE FOR THIRD PARTY PRODUCTS OR SERVICES (For example, OPEN SOURCE SOFTWARE, SOCIAL MEDIA PLATFORMS, THIRD PARTY MATERIALS OR FOR HOST PROVIDERS OR APP STORES). CUSTOMER ACKNOWLEDGES THAT THE NUMBERS LISTED IN s.id LINK METRICS PRODUCED HEREUNDER ARE ESTIMATES AND MAY USE STATISTICAL ERRORS. s.id DOES NOT WARRANT THAT s.id LINK METRICS WILL BE COMPLETELY CORRECT, ACCURATE, TIMELY OR RELIABLE. s.id HEREBY DISCLAIMS LIABILITY FOR THE USE OR RELIANCE ON s.id LINK METRICS BY CUSTOMER AND THIRD PARTIES.

ADDITIONAL DISCLAIMER FOR s.id/shop

TO THE EXTENT PERMITTED BY LAW, s.id IS NOT RESPONSIBLE FOR:

  • QUALITY, SAFETY, LEGALITY, OR AVAILABILITY OF PRODUCTS SOLD
  • ACTIONS OR OMISSIONS OF SELLERS OR BUYERS
  • ACCURACY OF PRODUCT DESCRIPTIONS OR LISTINGS
  • PERFORMANCE OR NON-PERFORMANCE OF SELLERS OR BUYERS
  • DISPUTES BETWEEN SELLERS AND BUYERS
  • s.id ONLY PROVIDES A PLATFORM AND IS NOT A PARTY TO TRANSACTIONS BETWEEN SELLERS AND BUYERS.

11. Indemnification And Liability

Customer Indemnification

Customer will defend, indemnify, and hold harmless s.id, its parent, subsidiaries, affiliates and employees, officers, directors, representatives, contractors, customers, business partners, successors, and assigns ("s.id Indemnitees") from and against third party claims and actions, and damages, liabilities, and costs resulting therefrom (including reasonable attorneys' fees and expenses) incurred by s.id Indemnitees arising from or directly or indirectly related to (a) Customer Content, Customer Services or other Customer products and services; (b) Customer's actions and omissions under this Agreement, breach of this Agreement, or violation of Law; and/or (c) any allegations of infringement of intellectual property, privacy, or publicity related to Customer Content or Customer Services. s.id will promptly notify Customer of any claim requiring indemnification; provided, however, that any delay in providing notice will not reduce Customer's indemnification obligations unless Customer is materially prejudiced thereby. Customer will have sole control over the defense of any claims under this Section, except that s.id may approve any counsel used by Customer and that s.id may participate in the defense, at Customer's expense. All settlements of indemnification claims require s.id approval.

Additional Indemnification for s.id/shop

Customer will specifically indemnify s.id from claims arising from:

  • Defective products or products not matching descriptions
  • Breach of product warranties
  • Failure to fulfill tax obligations
  • Transaction disputes between Sellers and Buyers
  • Violations of consumer protection laws
  • Claims related to transaction data security

LIMITATION OF LIABILITY

IN NO EVENT SHALL s.id BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR OTHER LEGAL OR EQUITABLE THEORY IN CONNECTION WITH s.id SERVICES, s.id LINK METRICS OR OTHERWISE HEREUNDER FOR ANY CLAIMS FOR LOST (CLAIMS), COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY, OR CONSEQUENTIAL DAMAGES OF ANY KIND (HOWEVER ARISING); (II) ANY BUGS, VIRUSES, TROJAN HORSES, OR OTHER TYPES (REGARDLESS OF SOURCE OF ORIGIN); (III) PERMANENT OR TEMPORARY TERMINATION IN THE PROVISION OF s.id SERVICES; (IV) DELETION, CORRUPTION, OR FAILURE TO STORE, CUSTOMER CONTENT AND OTHER DATA MAINTAINED OR TRANSMITTED BY OR THROUGH CUSTOMER'S USE OF s.id SERVICES; (V) CUSTOMER'S FAILURE TO PROVIDE s.id WITH ACCURATE OR OTHER INFORMATION; (VI) LIABILITY RESULTING FROM CUSTOMER'S FAILURE TO MAINTAIN THE SECURITY AND CONFIDENTIALITY OF PASSWORD OR ACCOUNT DETAILS; (VII) CUSTOMER'S FAILURE TO ACCESS s.id SERVICES DUE TO MALFUNCTION(S) IN EQUIPMENT, INFRASTRUCTURE, SYSTEMS, OR NETWORKS USED BY CUSTOMER; OR (VIII) AMOUNTS FOR ALL CLAIMS HEREUNDER IN THE AGGREGATE EXCEEDING Rp.100,000,-

s.id/shop LIABILITY LIMITATIONS

FOR s.id/shop, THE MAXIMUM LIABILITY LIMITATION OF s.id IS THE AMOUNT OF COMMISSION RECEIVED BY s.id FROM THE PROBLEMATIC TRANSACTION. s.id IS NOT RESPONSIBLE FOR LOSSES ARISING FROM TRANSACTIONS BETWEEN SELLERS AND BUYERS.

12. s.id/shop Transactions and Payments

Transaction Process

  • All transactions must be conducted through the payment system provided by the platform
  • s.id reserves the right to freeze funds in case of disputes or indications of fraud

Refund Policy

Refunds can only be requested under the following conditions:

  • Product not received by Buyer
  • Product received does not match description
  • Digital product cannot be accessed or is corrupted

Refunds have special provisions:

  • Downloaded products generally cannot be refunded unless proven to be corrupted or not matching description
  • Sellers may set a "no refund" policy for certain digital products
  • s.id may provide partial refunds in certain cases

Refund procedures:

  • Refund requests must be made within 1x24 hours from buyer payment through the refund form
  • Buyers must upload supporting evidence (photos/videos/screenshots)
  • Sellers have a maximum of 1x24 hours to respond to refund requests
  • If no agreement is reached, s.id has the right to act as mediator and s.id's decision is final
  • Refund funds will be returned to the Buyer's original payment method within a maximum of 7 business days after approval

Withdrawal Process

Sellers can withdraw funds from available balance with the following terms:

  • Funds have passed the pending period (3-7 days from transaction completion)
  • No active disputes related to the transaction in question
  • Seller has completed valid bank account information or payment method
  • Minimum withdrawal according to applicable provisions

Withdrawal process:

  • Withdrawal requests are processed within 1-3 business days
  • s.id may charge administrative fees according to provisions
  • s.id reserves the right to reject or delay withdrawals if:
    • There is suspicious activity
    • Withdrawal data is invalid
    • User violates terms and conditions
    • There are unfulfilled tax obligations

Fees and Commissions:

  • s.id commission will be automatically deducted from each successful transaction
  • Payment gateway fees may be charged to Buyers or Sellers according to policy
  • Withdrawal fees may be charged according to selected withdrawal method
  • s.id reserves the right to change fee structure with 30 days' notice

13. Terms And Termination

Agreement Terms

This Agreement will commence on the date Customer accepts this Agreement by creating an account or purchasing a paid service tier ("Effective Date") and remain in effect for the term selected by Customer, unless terminated as permitted herein ("Initial Term"). If your paid account is set to auto-renew, see section 4(B) above for auto-renewal terms.

Right to Terminate

s.id may immediately terminate this Agreement at its sole discretion. Upon expiration or termination of this Agreement, all applicable rights and access granted to Customer will automatically terminate and Customer and its Personnel will cease further use of s.id Services and return, or, if directed by s.id, destroy, all s.id Confidential Information. Any Section of this Agreement that by its nature would survive after such expiration or termination will survive.

Shop Account Termination

For s.id/shop, termination may occur if:

  • Seller commits fraud or illegal activities
  • Repeated violations of terms of service
  • Unreasonable levels of complaints or refunds

Effects of Shop Account Termination:

  • Products will be removed from platform
  • Unwithdraw funds will be processed according to investigation
  • Transaction data will be retained according to legal provisions
  • Seller may appeal within 30 days

14. Governing Law & Disputes

Governing Law

This Agreement and the transactions referred to herein are made and subject to Indonesian Law. Disputes arising as a result of the implementation of this Agreement shall be resolved through arbitration through BANI (Indonesian National Arbitration Board). Against arbitration decisions, any legal remedies are not possible because the nature of the decision is final and immediately has permanent legal force since decided by the arbitrator or arbitration panel.

Limitation to File Claims

To the extent permitted by law, Customer agrees that any Customer claim or cause of action arising from, related to or connected with the use of s.id Services, s.id Link Metrics or this Agreement must be filed within one (1) year after the action claim arises or be forever barred.

Arbitration Obligation

We each agree that any dispute, claim, or controversy arising from or related to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof or the use of Services or Content (referred to as, "Disputes") will be resolved solely by binding, individual arbitration and not in a class action lawsuit. You and s.id agree that in governing the interpretation and enforcement of these Terms of Service, Indonesian law applies. This arbitration provision will survive after these Terms of Service are terminated.

Mediation for s.id/shop

For transaction disputes on s.id/shop:

  • s.id may act as initial mediator
  • Maximum mediation period of 14 days
  • If mediation fails, arbitration provisions apply
  • Mediation costs borne by losing party

Class Action Waiver

YOU AND s.id AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING WHATSOEVER. Furthermore, if the parties' dispute is resolved through arbitration, the arbitrator may not combine another person's claims with your claims, and otherwise may not preside over any form of representative or class proceeding. If this specific provision is found to be unenforceable, then the entire Dispute Resolution section shall be null and void. If s.id changes any provisions of this "Dispute Resolution" Section after the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service), you may reject such change by sending written notice to us (including via email to [email protected]) within 30 days from the date such change becomes effective, as indicated in the "Last Updated" date above or in the date of s.id's email to you notifying you of such change. By rejecting any change, you agree that you will arbitrate any Disputes between you and s.id in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).

Severability

Except for any provisions in the "Class Action Waiver" Section of these Terms, if an arbitrator or court of competent jurisdiction decides that any part of these Terms of Service is invalid or unenforceable, the other parts of these Terms of Service will remain in effect.

15. Confidentiality

You Must Protect Confidential Information Provided to You

If we share information about s.id Services with you that is confidential in nature or would be considered confidential by a reasonable person, you must keep it confidential and use appropriate security measures to prevent unauthorized disclosure of or access to such information.

Our Responsibility Regarding Feedback

If you choose to contribute to s.id Services by submitting any ideas to us for products, services, features, modifications, enhancements, content, offerings, promotions, new computer code, or any other materials (Feedback), then regardless of what your communication may state: we have no obligation to review, consider, or implement your Feedback or return to you all or part of any Feedback for any reason; Feedback is provided on a non-confidential basis, and we have no obligation to keep Feedback you submit confidential or to refrain from using or disclosing it; and you irrevocably grant us a perpetual, irrevocable, transferable, worldwide, royalty-free license to reproduce, distribute, create derivative works from, modify, perform, communicate to the public, make available, display, and otherwise, use and exploit Feedback and derivatives thereof for any purpose and without limitation.

Transaction Data Confidentiality For s.id/shop:

  • s.id will maintain confidentiality of transaction data in accordance with applicable law
  • Transaction data will only be shared with authorized parties if necessary
  • Sellers and Buyers must not share personal information of other parties obtained through transactions

16. Other Rules

Relationship of Parties

The parties will be independent contractors under this Agreement, and nothing herein will make either party an employer, employee, agent or representative of the other party, or both parties as a joint venture or partnership for any purpose.

For s.id/shop, s.id acts as:

  • Marketplace platform provider
  • Payment facilitator
  • Not a party to buy-sell transactions
  • Not responsible for product quality or fulfillment of Seller/Buyer obligations

Entire Agreement and Severability

This Agreement is the entire agreement between the parties with respect to the subject matter of this agreement and supersedes all prior or contemporaneous communications and proposals (whether oral, written or electronic) between the parties with respect thereto, including confidentiality agreements signed by the parties. Unless modifiable in writing by the parties, including by s.id Enterprise Additional Agreement, no additional or conflicting terms set forth on Customer orders, invoices, statements or other documents, or contained in "shrinkwrap" or "clickwrap" agreements, are binding. If any provision in this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.

Force Majeure

Except for Fees to be paid under this Agreement, neither party shall be liable for any delay in performing or failure to perform its obligations under this Agreement where such delay or failure results from any cause beyond its reasonable control, including, without limitation, cyber-attacks, mechanical, electronic or communications failures, acts of God, terrorism, war, natural disasters, failures of any telecommunications or transportation or any third party providers or suppliers (e.g., host providers or app stores) or labor disputes.

Assignment

Except to affiliates or in the event of a merger, acquisition, or other change of control, neither party may assign this Agreement without the prior written consent of the other party, and any attempt to do so shall be void. This Agreement shall bind each party's permitted successors and assigns.

Notices

Unless otherwise specified in this Agreement, all notices under this Agreement shall be made in writing to the addresses listed above and shall be deemed duly given upon receipt, if delivered personally; upon sending, if sent via facsimile or email; or the day after it is sent, if sent for next day delivery with a recognized overnight courier service.

For s.id/shop, notifications may be sent via:

  • Registered email
  • Dashboard notifications
  • WhatsApp / Telegram to registered number (for important matters)
  • General announcements on platform for policy changes

Headings; Interpretation

The section and paragraph headings in this Agreement are for convenience only and shall not affect its interpretation. Any use of "including" "for example" or "such as" in this Agreement shall be read as followed by "without limitation."

Export

The parties shall comply with all applicable export and import control laws and regulations, and, in particular, will not export or re-export s.id Services without the required licenses issued by the Indonesian and foreign governments.

Anti-Money Laundering

s.id is committed to complying with all applicable anti-money laundering regulations:

  • Verifying User identity according to Know Your Customer (KYC) principles
  • Reporting suspicious transactions to competent authorities
  • Monitoring unusual transaction patterns
  • Cooperating with law enforcement in investigations

General

Failure of s.id to enforce any right or provision of these Terms will not constitute a waiver of enforcement of such right or provision in the future. Waiver of such right or provision shall only be effective if in writing and signed by an authorized representative of s.id. Except as expressly stated in these Terms, the exercise by either party of any of its legal remedies under these Terms shall not preclude other legal remedies under these Terms or otherwise. If for any reason a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the other provisions of these Terms will remain in full force and effect.

Publicity

Customer grants s.id the right to use Customer's logo or trademark in marketing or publicity materials and on its website to identify Customer as a customer using s.id Services.

For s.id/shop:

  • s.id may display best-selling products or popular stores
  • Sellers may opt out of being featured in promotional materials
  • s.id may use aggregate data for marketing purposes (without personal data)

17. s.id/shop Specific Terms

Allowed Product Categories

s.id/shop permits the sale of:

  • Digital products (ebooks, templates, software, music, videos, etc.)
  • Digital services/services
  • Online courses and educational content
  • Access to memberships or communities

Product Intellectual Property Rights

  • Sellers warrant they have all necessary rights to products
  • s.id may request proof of ownership or licenses
  • IP violations will result in product removal and possible account closure
  • Buyers reporting IP violations must provide valid evidence

Product Quality Standards

  • Products must match the description provided
  • Product images must be accurate and not misleading
  • Digital products must be accessible and function properly
  • s.id reserves the right to conduct random quality control

Data Protection and Privacy

  • Sellers may not collect Buyer personal data beyond what is necessary for transactions
  • Buyer data may only be used for delivery and product support purposes
  • Sellers must comply with applicable data protection regulations
  • s.id will encrypt sensitive data in transactions

Reviews and Ratings

  • Buyers can provide reviews after receiving products
  • Reviews must be honest and based on actual experience
  • Review manipulation will result in sanctions
  • Sellers may respond to reviews politely and professionally

Customer Support

  • Sellers are required to provide support for their products
  • Maximum response time of 2x24 hours for buyer inquiries
  • s.id may take over communications if Seller is unresponsive
  • FAQs and product documentation are highly recommended

Promotion and Marketing

  • Sellers may promote their stores outside the platform
  • Use of s.id brand in promotions must comply with guidelines
  • Spam or disruptive promotions are not permitted
  • Affiliate program available under separate terms

18. Transition and Implementation Policy

Transition Period

  • These new Terms of Service are effective August 10, 2025
  • Existing users have 30 days to accept the new ToS
  • Users who do not accept cannot use Shop features
  • Ongoing transactions continue to follow old ToS until completion

Grandfathering

  • Existing subscription packages remain at old prices until next renewal
  • Features already in use will not be reduced during current subscription period
  • Already verified Sellers do not need re-verification unless data changes

Change Communications

  • Email notifications will be sent to all registered users
  • Consent pop-up will appear upon first login after changes
  • FAQ will be provided to explain major changes

19. Contact and Support

If you have questions about these Terms or need assistance regarding our services, please contact us through:

Email: [email protected]

Address:

PT. AIDI DIGITAL GLOBAL

Icon Business Park, Jl. BSD Raya Barat unit T05, Sampora, City, Kabupaten Tangerang, Banten 15345

Support Operating Hours: Monday - Friday: 09:00 - 17:00 WIB Saturday, Sunday, and National Holidays: Closed

Support Priorities:

  • Paid accounts receive priority response
  • Transaction issues handled within 1x24 hours
  • General inquiries answered within 2x24 hours
  • Escalation available for urgent cases

BY USING s.id SERVICES, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS.